Frequently Asked Questions

Share your requirements through the contact channel. The team will review the scope, priorities, timeline, and next steps.

Pricing, payment milestones, and any deposit are confirmed in the applicable proposal or invoice before work begins.

Yes. An initial review can identify whether maintenance, improvements, or a separate development engagement is the best fit.

Access is limited to people who need information for authorised work. Avoid sending sensitive credentials through unsecured channels.

Your proposal or service agreement describes the included support period. Contact Site with the relevant project details for further help.

Yes. Site works with businesses at different stages and recommends an approach based on goals, budget, and technical needs.

Yes. Web solutions are planned to work across modern desktop, tablet, and mobile devices within the agreed project scope.

Yes. Progress updates are shared at the milestones agreed for your project, with feedback requested where needed.

Yes. Each request is reviewed, and changes outside the approved scope may affect the price, timeline, or both.

Site can help choose, set up, or manage suitable domain and hosting services when included in your agreement.

Ownership of final deliverables follows your agreement and normally transfers after applicable payments are received.

Yes, where technically suitable and included in scope. Third-party platforms remain subject to their own terms and approvals.

Prepare your goals, key requirements, brand assets, content, preferred timeline, and the main contact person for decisions.

Contact Site to discuss cancellation or a refund request. Eligibility depends on completed work, payments, and the applicable agreement.

Use the official contact channel and include your name, organisation, and a short description so the team can respond efficiently.