Refund and cancellation guidance

Refund Policy

Clear refund expectations for Site services and digital products.

Last updated: 24 August 2026

Fair and clear review

Every eligible request is reviewed against the relevant proposal, invoice, and service agreement. We aim to communicate the outcome and next steps clearly.

Refund policy overview

NexaMart provides products and related services. Refund eligibility depends on the order, item condition, and the applicable invoice or policy.

Eligible refund requests

You may request a review when a paid service has not started, a duplicate payment was made, or we cannot deliver an agreed service for reasons within our control.

Submit the request promptly with your invoice or payment reference
Explain the issue and include relevant project or account details
Refunds are reviewed against the scope and payment terms agreed for the service

Services that may not be refundable

Fees for completed work, approved milestones, consumed subscriptions, third-party charges, and customised digital deliverables are generally non-refundable unless the applicable agreement states otherwise.

Work already completed or handed over
Third-party licences, domain, hosting, gateway, or platform costs
Delays caused by missing client materials, approvals, or feedback

Review and payment

After receiving a complete request, we will review it and share the decision and next steps. Approved refunds are returned through the original payment method or another reasonable method permitted in Bangladesh.

Processing time may depend on the payment provider or bank
Approved amounts may exclude non-refundable third-party costs
A partial refund may apply where only part of a service remains undelivered

Need help with a refund request?

Please contact NexaMart through the official support channel and include your invoice or payment reference so we can review your request.

[email protected]